TERMS OF USE

DEFINITIONS
In so far as the context does not require otherwise, the words and/or expressions in these Terms of us will have the meanings assigned to them as below:

Terms of use: means this General Terms and Conditions
Product/Item: means the product of the Seller;
Seller/ Designer: means the legal person and/or individual which is engaged in the sale of Products and is advertising and selling its products through the website www.ea11sv.com 
Customer/User: means legal person and/or individual (legally capable adult) who buys the Seller’s Products; E.A. 1/1 S.V.  brand is provided and managed by Silvio Vujicic, 10000 Zagreb, Croatia, business registration number HR93786625494. Any references throughout this website to ea11sv.com are hence to Studio Silvio Vujicic, 10000 Zagreb, Croatia.  

Access to www.ea11sv.com is open to the general public and is free of charge, provided you do not choose to make use of our online shop. Your access to this website may be suspended or terminated at any time. Before using the www.ea11sv.com website or purchasing any goods online, you should carefully review all the legal information governing your access. By using this website, you agree to comply with these terms, including the privacy policy, and, when you make an online purchase, the purchase info. We reserve the right to modify these terms from time to time at our sole discretion.

Studio Serial: is a company Studio Serial, craft services, manufacturing for services and trade, Mihanovićeva 14, 10000 Zagreb, Croatia, business registration number HR01167026521 (OIB 01167026521) registered with the Commercial Court in Zagreb under registration number MBS: 98241885, email: [email protected], tel: +385 99 266 7494, which is the owner of the webshop inside www.ea11sv.com  
Product sales agreement: means as well a distance agreement; an agreement concluded between the Customer and the Seller when Studio Serial receives an electronic e-mail which contains a statement by Customer, as the offered person, on acceptance of the offer.
Website: means the web page www.ea11sv.com

GENERAL
These Terms of Use regulate the relations between the Customer, Seller, and Studio Serial in relation to the conditions and procedure of purchase, purchase price, payment methods, termination of agreement and return of items, delivery, and other questions in relation to the use of the web platform on the website www.ea11sv.com and online purchase.
These Terms of Use are composed in accordance with the applicable regulations, which are in force in Croatia and in accordance with the information published on the website www.ea11sv.com
Studio Serial reserves the unrestricted right to change, supplement or replace these Terms of Use. Any modifications to these Terms of Use published on this website are immediately effective, and any User’s further use of the content and services automatically imply acceptance of changes to the Terms of Use.
These Terms of Use are available in the English language.

LINKS TO/FROM OTHER WEBSITES
www.ea11sv.com does not, by linking to other websites, or by referring to any third-party information, practices, or products of other parties, endorse those websites or products. Any dealings or transactions arising from links found on this website are between you and the operator of the website in question. E.A. 1/1 S.V. and Silvio Vujicic will not be liable for any loss or damages arising out of any dealings or transactions that may occur. No linking to this website is permitted without prior written authorization from E.A. 1/1 S.V. and Silvio Vujicic.

TERMS AND CONDITIONS OF PURCHASE
All products found on the website www.ea11sv.com are owned by the Seller, while Studio Serial mediates in the conclusion of a sales agreement between the Seller and the Customer. All prices are displayed appropriately, including VAT or not including VAT. If the Seller is part of the VAT system, the displayed price includes VAT. The currency displayed is Euro (EUR). The price tagging process for each product on the website is subject to multiple levels of control; however, there is always a chance for mistakes since it is not an automated process. Studio Serial holds the right to change all online shopping prices without notice to the Customer but in a prior agreement with the Seller. Studio Serial is authorized at any time, in accordance with applicable regulations, to determine a clearance sale, daily or weekly sale for an individual product, for a group of products, and/or for all products.

PRODUCTS
The products on offer through this website are representative of the E.A. 1/1 S.V. collections. Where applicable, E.A. 1/1 S.V. products are protected by patent(s) and/or by registered design(s). The designs and colors of the products shown on this website may be changed at our sole discretion. Not all products shown on this website are available through all E.A. 1/1 S.V. retailers. You may not distribute, resell or stock any E.A. 1/1 S.V. products unless specifically authorized under contract by E.A. 1/1 S.V. and Studio Silvio Vujičić to do so.

ONLINE CONTACT INFORMATION
The European Union Directive 2000/31/CE on the subject of electronic commerce states that:
“Placing an order online implies that the client accepts to be engaged in a contract and that the client unconditionally accepts the prices and descriptions of the items offered for sale, as well as all of the general sales conditions.”
Goods purchased from this website are produced by Studio Silvio Vujicic and Silvio Vujicic and supplied by Studio Serial, a company registered in Croatia, with business registration number HR01167026521, and with an office on Mihanoviceva 14, 10000 Zagreb, Croatia.
Your placing of an order online represents an offer to purchase goods as indicated by you but is not binding on us until you have been notified by email that an order is accepted. This means that if goods shown on this website are unavailable, incorrectly priced, or otherwise incorrectly described, Studio Serial shall not be obliged to sell you those goods. A contract shall be deemed entered by both parties when you receive notification that E.A. 1/1 S.V. has confirmed and accepted your order.
In addition to offering our products for sale via this website, our products are sold through select retailers worldwide. Prices on the website will generally reflect the prices offered through our retailers. However, prices on the website may differ from those of a retailer, due to: 
1. special offers on the website or from retailers
2. individual retailer price strategies
3. currency fluctuation. 
As such, prices cannot be guaranteed and may be changed at our discretion.

LIMITATION OF LIABILITY
This website and its contents are provided on an ‘as are’ and ‘as available basis. We make no representations or endorsements of any kind, express or implied, including, but not limited to, warranties of freedom from malicious programs (such as viruses, worms, or Trojan horses) or implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, or any other implied warranties arising from related dealings, usage, or trade unless otherwise prohibited by law. We do not warrant that the information contained on this website is accurate or complete, that this site is error-free or that any errors will be corrected. You agree by using this website you are doing so at your sole risk, that you assume full responsibility for all loss of data and/or costs associated with any servicing or repairs of any equipment and/or software that you use concerning this website. E.A. 1/1 S.V. shall not be responsible or liable for any damages, of any kind, arising out of or caused by your use of this website unless otherwise prohibited by law. E.A. 1/1 S.V. shall be held harmless from all liability for any direct, indirect, punitive, or incidental damages arising out of or in connection with the use, inability to use, or performance of the information or products on this website to the extent permitted by law. We shall be under no liability for any delay or failure to deliver products or otherwise meet any obligation put forth here if the delay or failure is in full or in part caused by circumstances beyond E.A. 1/1 S.V. reasonable control unless otherwise prohibited by law. You agree to indemnify E.A. 1/1 S.V., its affiliates, directors, employees, and shareholders from any claims, damages, losses, and expenses that may arise from your use of the information or products on this website and/or the website itself unless otherwise prohibited by law.

COPYRIGHT NOTICE
All content on this website, including text, images, graphics, designs, products, and source code are copyright ©Silvio Vujicic and ©E.A. 1/1 S.V. owned by Silvio Vujičić, Zagreb, Croatia.
All rights reserved. You acknowledge and agree that the material contained within this website is for your private, personal and non-commercial use only. Should you copy any material from this website, you do not obtain any right, title, or interest in any such material. You agree not to reproduce, publish (except for downloadable media or PR materials), transmit, distribute, display, remove, delete, modify or create derivative works from any of the materials contained on this website. By registering your E.A. 1/1 S.V. product, you hereby agree to receive e-mail content from E.A. 1/1 S.V.
Your information will never be shared with a third party and the ability to opt-out/unsubscribe is always available. These restrictions do not apply to downloadable media or PR materials provided for use in the manner specified.

ORDER PROCESS
The Customer can order products 24 hours a day, 7 days a week. The products are ordered through an electronic form. Once the user finds a product for purchase, he/she first needs to select the correct size of the product, if it is an option. A size guide for each product can be found next to the chosen product. Next, the user needs to click the “Add to chart” button. If the correct size of the product is already selected, then the user only needs to click the “Add to chart” button. The user can continue to search through the website and add more products to the cart, or he/she can continue with the purchase.  After adding all the selected products, the User chooses the option “Shopping bag” in the upper right-hand corner of the website. The User will then be able to review the complete order and view their order, add or remove items, modify their quantity, or complete the purchase. Once the user is satisfied with the final contents of the bag, he/she chooses “Go to checkout” to continue with the order process.

REGISTRATION
Once the User (Customer) has added the product(s) to the cart, he/she needs to register. Registration can be done as a registered user or as a guest. If the Customer does not wish to enter his/her delivery address and payment information during each purchase, easy registration is recommended. It is required to enter a valid e-mail address, personal information (first name, last name, address, postal code, city, telephone number), and a password with which to access the user account. The password can be an arbitrary string of characters. After the requested information has been entered, registration needs to be confirmed by clicking the “Registration” button. The created user account will be added to the registered user database and can be accessed by entering the username and password on the “Login” page. In case the Customer has forgotten the chosen password, on the same page he/she needs to click the “Forgot your password? Request a new one” button. The system will generate a link through which the Customer can reset his/her password and receive a new one. A password can later be changed in the user settings. If the Customer does not want to be registered, registration is not required. It is only necessary when registering as a guest in the first step of the checkout process to enter a valid e-mail address and follow further instructions.

NOTE: The User can register in advance while visiting the homepage of www.ea11sv.com  without prior purchase. To then login to the user account, the user can choose the option “Login” in the upper right-hand corner of the homepage, and then under the “Existing User” section enters his/her user credentials. Registration or user account is created for one individual and credentials are not to be shared with a third party. The User is required to safeguard their credentials. Use of another registration or user account is not allowed.

COMPLETING THE ORDER
After the Customer completes the process of ordering and clicks the “Confirm & Order” button, he/she will receive an e-mail notification that confirms that the order has been received and is being processed. If the Customer’s order has been accepted, Studio Serial will send the Customer payment confirmation if the Customer paid via PayPal, and confirmation of shipment by e-mail. The mentioned confirmation of shipment is proof of a completed purchase agreement between the Customer and the Seller. The e-mail confirmation of shipment will contain the description, the list, and the price of the ordered product(s). Only the products mentioned in the confirmation of shipment e-mail are included in the purchase agreement between the Customer and the Seller. After entering the purchase agreement with the Seller, the Seller will pack the product for the Customer and will hand it over to the delivery service who will deliver the product.

NOTE: Orders received on a weekday, Monday to Friday, after 5 p.m., are processed the next working day of the Seller unless otherwise stated. Orders received on Friday are processed the following Monday or the next working day of the Seller. Orders received over the weekend, Saturday and Sunday, are also processed the following Monday or the next working day of the Seller. Orders received during holidays will be processed the next working day of the Seller.

SHIPPING
User (Customer) must fill out the correct information required for delivery. Verification of order depends on the Customer upon delivery. Subsequent complaints will not be accepted. Delivery from the Seller to the Customer is fulfilled by a delivery service chosen by Studio Serial. Delivery is performed under the terms of use of the delivery service and is deemed complete at the moment when the Seller hands over the product to the delivery service, and delivery service to the Customer. Delivery service delivers the product to the specified address within 1 – 5 working days from receiving the package, or from the moment that the Customer receives a confirmation that his/her package has been shipped, and the processing of shipment usually takes 1 (one) day unless otherwise stated.

Shipping times by delivery service:

Studio Serial orders are delivered Monday to Friday between 9 am and 5 pm. Orders received on Friday are handed over on the following Monday. Orders received over a weekend, Saturday and Sunday, are also handed over on the following Monday. Orders received during holidays will be handed over the next working day. As every order is unique, shipping costs will vary depending on the size, weight, and destination of chosen items.
After the Seller hands over the product to the delivery service, the Customer will be sent the tracking number to his/her e-mail address to be able to check the delivery status. The Customer can check the status of the package on the delivery service website;  DPD and/or DHL. Unfortunately, Studio Serial is not able to influence the speed of delivery and possible complications related to the delivery caused by the delivery service.

NOTE: The Customer should keep in mind that the shipping times of the package should be used and look only as a guide based on the time from dispatch. Studio Serial and delivery services cannot take responsibility for the delays caused by customs clearance, product inspection on import into countries outside the EU, etc., although Studio Serial and the delivery service will try to minimize potential delays. If the Product sent to the Customer is returned to the Seller because the delivery service was not successful in delivering the package due to incorrect address information, or the Customer failed to accept the product on the third attempt of delivery, the Customer will be notified via e-mail and/or will be offered the following option by a telephone call:

For the ordered product, on Customer’s request by e-mail, to be redelivered to the Customer’s address, or recipient, with the confirmed and correct address, and that the cost of re-sending the package is borne by the Customer, except in the case that the wrong address is listed due to Studio Serial error.

If the Customer is not available by e-mail or telephone and does not respond within 1 (one) day, the Seller has the right to keep the product without further delivery, while the Customer will be refunded the purchase cost minus the delivery cost. Studio Serial is not responsible for late delivery, damage occurring during delivery, or any other flaws and/or defects and/or delivery failures. The Customer is required to notify Studio Serial, in the shortest time possible, in case it receives a damaged product, or if the product is not as described.

DUTIES AND TAXES
All taxes and customs charges (duties) are included in the final price of the Items for Customers from European Union countries. The Customer does not need to pay import duties but may have to pay local sales tax depending on the country’s regulations. Customers outside the European Union; the price of the item that the Customers pays to the Seller through Studio Serial. will not include import duties and taxes. The Customer will have to pay taxes and duties directly to Studio Serial’s delivery company to free the order from the customs. Since Studio Serial and the delivery service cannot provide the exact amount of fees and taxes that the Customer will have to pay, the Customer should contact the local customs office or tax department before ordering the desired product.

VERIFICATION OF PACKAGE AT DELIVERY
At the time of package delivery, the Customer is required to verify the delivered product. It is necessary to check if there are any obvious damages to the package and/or on the product itself. In case the product has outside damage, the Customer is required to immediately notify the delivery person (file a complaint), and refuse to accept the delivered product(s). The Customer is required to open the package in front of the delivery person and compare the delivered product(s) with the delivery note. If anything is missing, or the delivered product is not the one ordered, he/she immediately files a complaint with the delivery person.

WRONG PRODUCT DELIVERED
In case the Customer receives a product different from the one ordered, he/she has the right to a new delivery of the ordered product. If that is not possible, the Customer has the right to terminate the purchase agreement. The Customer will be refunded the amount paid in the form PayPal account. A refund is done once the Seller has received the returned product(s). The Seller bears the cost of delivery.

REFUSAL OF PRODUCT
If the Customer does not accept the product or refuses to accept the product without a valid reason, Studio Serial reserves the right to demand reimbursement of costs of manipulation, transport, and other possible costs. When Studio Serial delivers a product to the Customer through a delivery service, the Customer is required to sign for the product, by which he/she confirms that the product is properly delivered.

Additionally: Croatia delivery
Notice of the time frame of delivery of the package within Croatia is done within 3 (three) hours before the delivery, via SMS if there is a contact number or an email. The Customer is entitled to 2 (two) delivery attempts.

Delivery of packages to the islands is valid by the schedule below:


Additionally: International delivery

Conversion statement
When paying through the PayPal platform, all payments from Croatia and outside Croatia will be made in EUR (euro) currency, and the shopping bag value will be converted from the Customer’s local currency into EUR (euro). As a result of such conversion, there is a possibility of differences in the stated item prices on the E.A. 1/1 S.V.  page and the charged amount. A credit card that is linked to a Paypal account will be charged through the conversion of the prices in EUR (EUR) from the Customer’s local currency according to the current competitive rate of the Customers local Central Bank.

CURRENCY DISPLAY STATEMENT
All prices on the website www.ea11sv.com are quoted in euros. The user can choose to display the price in euros but must take into account only the informative value according to the CNB exchange rate.

AN INVOICE that is issued by the Seller will be attached within the delivery box. 

PRODUCTS / ITEMS
Studio Serial strives to have all products described and photographed accurately. Product descriptions are based on the information provided by the Seller, and therefore Studio Serial cannot guarantee that all details are accurate, complete, and without error. The ordered product that does not reflect the description, has an error or is of lower quality, the Customer can return directly to the Studio Serial. Studio Serial will secure a new product, add a discount, repair that product (where possible), or provide a complete refund.

TERMINATION OF PURCHASE AGREEMENT AND PRODUCT RETURN
The Customer has the right, without reason, to unilaterally terminate the purchase agreement in the legal term of 14 (fourteen) days from the day the product was delivered to the Customer. 

IMPORTANT
Returned products must comply with Studio Serial’s product return policy. Every product must be returned unworn, undamaged, and unused, with all the markings, additions, accompanying parts, and documentation, and in original packaging. Socks, underwear, and swimsuits must be tried on over own underwear with attached hygienic parts. Any returns that do not meet the mentioned conditions cannot be accepted.

If Studio Serial does not inform the Customer about these conditions, the right of the Customer to unilaterally terminate the contract expires within 12 months from the expiration of the termination period. The period of 12 months begins to run out after the 14-day deadline which is provided for regular termination in the event of a proper notification. If the notification of the right to unilaterally terminate the agreement within the 12 month period, the right of unilateral termination ends 14 days after the Customer receives the notification. The Customer is required before the end of the notification period for unilateral termination to inform Studio Serial, and Studio Serial the Seller, about his/her decision to terminate the purchase agreement using the Form for unilateral Termination of Agreement,  which can be filled out electronically and sent by e-mail to [email protected]In that case, Studio Serial is required, without delay, to provide the Customer with a confirmation of the termination of purchase agreement notice in electronic form.

In the case of termination of a purchase agreement, each party is required to return to the other what was received under the agreement.

Once the Seller receives and accepts the returned product, the Customer will receive a refund via PayPal account. The Customer must return the product to the Seller, at their own expense, to the Seller’s address provided in agreement with Studio Serial. The Customer must prove that they have the right to unilateral termination of the purchase agreement in accordance with the Consumer Protection Act.

The right to termination of the purchase agreement does not exist in cases when: