FAQ

Look for answers to questions related to:
REGISTRATION
PRODUCT ORDER
PRICING & PAYMENT
SHIPPING
RETURNS/ RECLAMATION

REGISTRATION
1. Do I need to set up an account to place an order?
You can shop at E.A. 1/1 S.V. without creating an account. It is enough just to sign in via your email address as a guest and follow the order process. Our recommendation would be to register because the registration process is quick, and you will find it easier to place an order/s and get other special benefits.

2. I forgot my password. What should I do?
Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

PRODUCT & ORDER
1. How to browse & shop?
See more in the HOW TO BROWSE SHOP section.

2. Item in my shopping bag is sold. Why did this happen?
Unfortunately, items placed in your shopping bag are not reserved until you have completed the order process. If you find the item/s you like, we recommend that you order it as soon as possible to reduce the risk of losing it.

3. Item is not available. When will it become available? 
Most of the items on E.A. 1/1 S.V. are unique or limited i.e. only made in limited quantities. Where it turns out that the item will be back in stock, we have provided an empty field for your email address so that we can let you know when it becomes available. To be notified if a sold-out item becomes available again, click on the unavailable item’s page, on the right side of the product select the size you need (if there is more than one size), and then enter your email address.

4. Can I cancel or make changes to my order and how?
Since your order will be quickly prepared for shipping by a designer, contact us as soon as possible via phone + 385 99 266 7494, via email [email protected] to cancel or make an order change. If you’d like to change your order, please note that we can not make a change for you, but you’ll have to cancel the order first and then re-order the item you want. 

PRICING & PAYMENT 
1. Which currencies can I shop in?
The currency that you shop with is automatically detected by the country you are shopping from. For all countries, prices are displayed in euro (EUR) and your order will be charged in EUR for a competitive exchange rate.

2. Which payment methods do you accept?
See in the Payment methods & shipping section.

SHIPPING / PACKAGE / TAXES & DUTIES
1. What is the delivery time?
See in the Payment methods & shipping section.

2. How much does shipping cost?
See in the Payment methods & shipping section.

3. Which destinations does Studio Serial ship to?
In almost all countries; worldwide.

4. Where is my package?
You can check the status of the package on the web address of the delivery service chosen by Studio Serial for your shipment. Enter the package number you received via email and check where your package is located.

5. From where do you send my package?
The package is sent directly from Studio Serial.

6. Will I need to pay duties and taxes for my shipping?
Studio Serial ships to European Union destinations on a DDP (Delivery Duties Paid) basis. This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery. But if the delivery is selected to a destination outside of the EU countries the price you pay to Studio Serial will exclude all relevant import duties and sales taxes. You must pay all applicable taxes and duties directly to our carrier to release your order from customs upon arrival. For more details, please contact your local customs office/respective tax authority.

7. What to do if I wasn’t at home at the time of delivery?
In case of the unsuccessful (failed) delivery attempt;

RETURNS & RECLAMATION 
1. How do I return an item?
You may request a refund of one or more products within 14 days of the date of delivery.

For more information, please contact us at [email protected]

2. What to do if the item arrived damaged?
We kindly ask you to download:

Once we receive your form and send it to the designer, we will contact you for the next steps. Complaints will be considered valid if the (condition) product review, and if necessary, additional Expert Evaluation, shows that complaint is consistent with the terms of the complaint in accordance with The Mandatory Relationship Act and the Consumer Protection Act.