REFUND POLICY

RETURN POLICY

If you are not completely satisfied with your purchase, we offer a refund policy to ensure your satisfaction. Please review
the following guidelines carefully to expedite your return process.

  • Original Packaging: All returns must be sent back in the original branded packaging provided. Ensure that the E.A. 1/1
    S.V. box is repacked in a shipping box, similar to how you received it.
  • Packing Slip: Include the packing slip in your return shipment.
  • Timeframe: You have 14 days from the receipt of your order to inform us about your decision to return the item(s)
    without providing any reason.
  • Condition: Items must be returned unworn, in perfect condition, with all E.A. 1/1 S.V. tags still attached.
  • Damaged or Soiled Items: Returns that are damaged, soiled, or without original labels will not be accepted and will
    be sent back to the customer.
  • Late Returns: Items returned after the 14-day period will not be accepted.
  • Damaged Items: If you receive a damaged item, please contact us immediately at [email protected].
  • Faulty Items: We offer exchanges for faulty items if the item is still in stock.
  • Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your
    refund. If approved, the refund will be processed within 14 days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, please check your bank account and contact your credit card company and bank. If the issue persists, reach out to us at [email protected]

PRESONALISED ITEMS

Items made to your specifications or personalized cannot be returned.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange an item, please email us at
[email protected] and return the item to E.A. 1/1 S.V., Ostrogovićeva 3, 10000 Zagreb, Croatia.

SHIPPING

To return your product, mail it to E.A. 1/1 S.V., Ostrogovićeva 3, 10000 Zagreb, Croatia. If you did not receive a return label,
contact us at [email protected].
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

E.A. (EPREUVE D’ARTISTE), 1/1 (EDITION, NUMBER OF COPIES IN THE SERIES), S.V. (SILVIO VUJIČIĆ)

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