Look for answers to questions related to:
REGISTRATION
PRODUCT ORDER
PRICING & PAYMENT
SHIPPING
RETURNS/ RECLAMATION
1. Do I need to set up an account to place an order?
You can shop with E.A. 1/1 S.V. without an account, but we recommend registering for a seamless experience and exclusive benefits.
2. I forgot my password. What should I do?
Click ‘Forgot your password?’on the Sign In page, enter your email, and follow the email instructions to reset.
1. How to browse & shop?
To browse and shop our products, simply visit our online store. Once you find a product you like, click on it to see more details, select any options like size or color, and then add it to your cart. When you’re ready to purchase, click on the cart icon to review your items and proceed to checkout.
2. Item in my shopping cart is sold. Why did this happen?
Items aren’t reserved until ordered. To secure your favorites, complete the order promptly.
3. When will an out-of-stock item be available?
Unique or limited items may be restocked. Leave your email on the unavailable item’s page for notifications.
4. Can I cancel or make changes to my order and how?
Contact us immediately via phone or email to cancel or make changes. Note: For changes, cancel the order and reorder the desired item.
1. Which currencies can I shop in?
Prices are displayed in euros (EUR), and automatically detected based on your shopping country.
2. Which payment methods do you accept?
Paypal
1. What is the delivery time?
Delivery in 3-5 working days. We use DHL for the delivery of our orders. You can track the package on the courier’s website, using the tracking number we will share with you by email, or in your account if you registered online.Shipping times are calculated from the dispatch date. We suggest checking the delivery address carefully before you complete the purchase, because it will not be possible to modify this information or any other detail of your order after payment.Order are shipped and delivered on working days (Monday to Friday), during hours of business, except local and national holidays.
2. How much does shipping cost?
The delivery cost will be automatically calculated when filling out the shipping address during checkout.
3. Which destinations does E.A. 1/1 S.V. ship to?
We ship worldwide to almost all countries.
4. Where is my package?
Check the status on the delivery service’s website using the package number from your email.
5. From where do you send my package?
Packages are sent directly from E.A. 1/1 S.V.
6. Will I need to pay duties and taxes for my shipping?
EU destinations are on a DDP basis. For non-EU countries, pay applicable duties
and taxes directly to the carrier.
7. What to do if I miss the delivery?
Follow the instructions emailed by the shipping agent for Croatia or refer to the note left by the shipping agent for other destinations.
1. How do I return an item?
Request a refund within 14 days. Download the form for unilateral termination, fill it out, and send it to [email protected]. Bear the return costs.
2. What to do if the item arrives damaged?
Download the complaint form, fill it out, and send it to [email protected]. We’ll guide you through the process, ensuring a fair review and resolution. For more information, contact us at [email protected]. Shop with confidence at E.A. 1/1 S.V.
E.A. (EPREUVE D’ARTISTE), 1/1 (EDITION, NUMBER OF COPIES IN THE SERIES), S.V. (SILVIO VUJIČIĆ)
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are ok with it.
